Return and Exchange Policy

1.Time Frame for Returns: Customers can return items within 7 days of purchase.

2.Condition of Items: Items must be in their original condition, unused, and with all tags attached.

3.Refund Process: Refunds will be processed within 3-10 business days after receiving the returned item.

4.Exchange Procedures: If you wish to exchange an item, please contact our customer service on WhatsApp at 00974 70269676 to arrange the exchange.

4.Initiating a Return: To initiate a return (Ready-to-wear items only), please contact our customer service with your order number and reason for return.

5.Return delivery Costs: Customers are responsible for return delivery costs unless the item is defective or incorrect.

6.Packaging Instructions: Please ensure the item is securely packaged to avoid damage during transit.

7.Returns: Returns are accepted for immediate delivery products only. Custom-made orders are not eligible for exchange or return.

8.International Orders: Orders shipped outside Qatar are not eligible for exchange or return and cannot be canceled once the order has been prepared and shipped