Delivery, Shipping, and Payment

Delivery Policy

Upon delivery, you will be asked to sign electronically or on a copy of the invoice, confirming that you have received the products as listed on the invoice. If you are not present at the specified address, we will deliver the order to any person present at that address and obtain their signature. If we are unable to deliver the order, please contact customer service to schedule another delivery time. The company is not responsible for any order not delivered within 15 days from the date of the order.

Shipping Policy

1. Orders are processed within 2 business days of completing the order and payment by the customer.
2. Shipping is done via express or standard shipping according to the customer’s preference. Shipping times vary from country to country depending on customs clearance procedures.
3. The estimated time to receive a website order is 3 to 4 weeks.
4. Delivery times may vary if the items are in stock.
5. Ready-to-wear items are shipped faster according to business days.
6. Shipping fees vary by country as they depend on the delivery location and package weight.
7. Upon shipping the product, a tracking number will be provided by our customer service team.
8. All customers are responsible for tracking their shipments. Any delays, loss, or mishandling of the shipment will not be the responsibility of Shuhrah Collection.

Payment Policy

We accept various payment methods, including credit cards, debit cards, and online payment gateways. Payment must be made in full at the time of purchase. All transactions are processed securely, and your payment information is protected. In case of any issues with payment, please contact our customer service team for assistance.